Returns & Exchange Policy

We want you to shop with complete confidence. That’s why we offer a 30-day home trial, along with easy returns and flexible exchange options for all eligible rugs.

🔄 30-Day Easy Return Policy

• Return your rug within 30 days of delivery
• If you’re not satisfied, you can return it—no questions asked
• The rug must be unused and in original condition

🔁 Easy Exchange Available

We also offer a simple exchange policy:

• ✅ Free Exchange (Our Mistake):
  If you receive the wrong item, size, or design due to our error, we will replace it free of cost, including shipping.
• 🔄 Exchange by Choice (Customer Preference):
  If the product is correct but you don’t like it, you can still request an exchange.
  In this case, return shipping charges will be paid by the customer.

💰 Return Costs & Charges

• Return shipping cost is paid by the customer (unless it’s our mistake)
• Processing and handling fees are non-refundable

📦 How to Return or Exchange

• Request a return or exchange within 30 days
• Receive your Return Authorization Number (RAN)
• Pack and ship the rug using your preferred courier
• Returns without approval will not be accepted

⚠️ Important Return Conditions

• Do not fold, tape, or staple the rug
• Rug must be unused, clean, and undamaged
• Damaged or used rugs will not be accepted
• A valid RAN is required before shipping
• Unauthorized returns may result in:
  • Extra shipping charges
  • Up to 20% service fee deduction

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

• Clearance sale items
• Customized or made-to-order rugs
• Sample products
• Opened rug pads

🛠️ Damaged or Defective Products

If your rug arrives damaged or defective:

• We will replace it at no cost, or
• Provide a full refund, depending on availability

🤝 Shop With Confidence

With 30-day returns, easy exchanges, and customer-first support, you can shop handmade rugs online without worry.